SLTDA
Sri Lanka Tourism Development Authority

Classification of Tourist Hotels

Classification of Tourist Establishments

For convenience the SLTDA has categorised the various tourism establishments. They are;

Tourist Hotels

Tourist Hotels

The SLTDA is committed to provide services to tourists and aid the industry with recommendation of visas, liquor licenses, foreign currency encashment and all related activities. The regulatory authority of all tourism related developments, the SLTDA is involved in establishing, updating and regulating industry standards in the travel and tourism industry, registering and licensing tourist service providers, inspecting and monitoring tourist establishments and service providers, and formulating and regulating prices charge for tourist services.

Guest Houses

Guest Houses

A guest house varies from a hotel or bed and breakfast unit, primarily due to its lack of full time staff.

Bed and Breakfast Units

Bed and Breakfast

Bed and Breakfast Units are usually family owned. The family generally lives on the premises.

Restaurants

Bed and Breakfast

A restaurant prepares and serves food and drink to customers. Meals are generally served and consumed, in-house although a take-away and delivery service could also be available.
Restaurants vary in appearance and offerings. A wide variety of cuisines and service models are offered. Guests could be served by waiters or obtain their food from the counter or serve in buffet style.

Applications could be made to the SLTDA.

Travel Agencies

Travel Agencies

A travel agency is a retail business, that sells travel related products and services, particularly package tours to customers, on behalf of suppliers, such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and tour operators. In addition to dealing with ordinary tourists, most travel agencies have a separate department focused on arranging travel itineraries for business travellers.

Certain travel agencies specialise in commercial and business travel. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located.
Applications are taken by the SLTDA.
Application for renewing of Travel Agency License is also available.

Boutique Villas

Boutique Villas

A Boutique Hotel/ Small Luxury Hotel is an accommodation establishment, that provides unique facilities and highly personalised services to guests

Features of a typical Boutique Villa

  1. The environment, location and vicinity are tranquil and unique, and portray a sense of spaciousness.
  2. The built up area to land ratio is low.
  3. The architecture reflects the local culture and blends with the environment and landscape.
  4. Internationally accepted safety standards are maintained.
  5. Personal and individual service at all levels is emphasised.
  6. Accommodation areas are generous and spacious
  7. The fittings and fixtures used are functional and of the highest quality. Indigenous facilities are used to complement the services.
  8. All facilities and services with respect to Food and Beverage Service provided conform to international health and safety standard.
  9. Quality, functionality and conditions of all sanitary installations are of a very high standard. Strict standards are imposed governing sanitation cleanliness and hygiene throughout the hotel premises.
  10. Dry garbage is stored in a covered and ventilated room until disposed. Wet garbage is removed promptly or stored at a temperature below 5°C.
  11. Functional arrangements are made for separation of fat from kitchen waste water. Separated kitchen waste water, sewage and laundry waste are treated in accordance with environmental regulations.
  12. A separate dedicated receiving area with adequate facilities with finishes conducive for easy cleaning and for maintaining a high standard of hygiene is available.
  13. Effective insect and vermin protection programme is maintained throughout the building and immediate environment.
  14. All gas and electrical equipment is safe and conforms to safety regulations.
  15. Adequate precautions are taken in sea side hotels and hotels with swimming pools for the safety of users.
  16. Adequate protective measures are taken to prevent lightning strikes.
  17. The food and beverage service are personalised and customised to suit individual requirements.
  18. To achieve a high degree of personalised service, adequate staffs are available.
  19. Resident staffs are provided with adequate and suitable residential facilities. Adequate changing and sanitary facilities are provided for other staff.

Tourism Shops

ODEL - Colombo

Shops that are set up for tourism purposes are permitted to sell merchandise from a fixed location, such as a department store, small stores and through post. Retailing may include subordinated services, such as delivery. Purchasers may be individuals or businesses.

Heritage Homes

Dambulla - Heritage Homes

Heritage Homes are old Walawwas, residences and thematic bungalows that were built at least 30 years ago. The homes set on a large block of land, have a Colonial or Aesthetic architecture.

Water Sports

Bentota - Water Sports
Establishments that offer Water Sports are located across the country. Kalpitiya offers Kite Surfing, Bentota offers an array of sports such as Jet Skiing, Banana Boating etc., Arugam Bay offers Surfing and Kithulgala offers White Water Rafting. Water Sports establishments offer attractive packages and target the young and adventuress tourist.

Tourist Water Sports establishments feature the following;

  1. The establishment is a Proprietorship/ Partnership/Company registered with the Registrar of Companies and Pradeshiya Saba.
  2. There is an acceptable base of operation in the case of multi-activity operations.
  3. Persons/Organisations/ Institutions providing such facilities will maintain and ensure that all equipment used is in good condition.
  4. A list of the equipment available for hire will be displayed in a prominent place indicating the rates at which the equipment can be hired.
  5. All equipment is checked for safety before they are hired.
  6. Before using the equipment, the tourist would be told the precautions that should be taken by them for their safety.
  7. Precautions will be displayed prominently at the base of operations or a printed hand out should be given to such persons.
  8. All equipment are checked and stored after use to prevent corrosion or damage in the case of multi-activity operations.
  9. Maintenance/repair and use of equipment is carefully complied with, as per the Manual of Instructions issued by the manufacture/supplier.
  10. All persons/organizations/institutions providing water sports facilities maintain a register in which the name of tourist, the equipment hired, duration and the name of the guide, etc. is entered.